Perform tasks and functions as required by supervisor.Ĝollaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment and liaise with third-party support and PC equipment vendors when necessary.Ĝoordinate onboarding, offboarding, moves and changes with Administrative Services as needed.User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.Point person for all mobile and wireless devices including set-up, deployment, and user support.Ěbility to train and conduct new-user orientations on both hardware and software as requested.Prepare SOPs and user instructions as needed.Ěssist end-users in developing working knowledge of systems running on LAN. Ğxtensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required).Knowledgeable in VDI (Virtual Desktop Infrastructure).Support end-users with remote access on desktops/laptops and mobile devices across platforms.Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment.Maintain helpdesk coverage user follow-ups and managing daily tickets assigned.Ěssisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.Should be able to communicate clearly (written & verbal) work well under pressure and capable of prioritizing assignments. Must also be able to identify, research, and resolve computer problems. Provide end users with all hardware and software technical support in a timely and courteous manner. Must work with end users at all levels of the organization. Customer-friendly attitude.Įmployee Relations: Role requires analytical and active listening skills as well as the ability to multi-task and daily workload. Individuals for this role must also possess analytical and active listening skills to properly decipher user issues. General Comments: This is an IT helpdesk support position requiring outstanding telephone etiquette advanced computer skills and the ability to multi-task and prioritize duties. Also, all other ESD supported applications. Knowledge required: Helpdesk Solution O365 MS Windows 10+ Mac iOS MS Office 2016+ Adobe Cloud Suite Kofax PDF Software iOS Mobile device Applications & firmware Web-based video conferencing tools VDI knowledge a plus. Strong verbal and written communication excellent analytical and problem-solving skills ability to work independently remotely a team player professional telephone etiquette and interpersonal skills are necessary and strong work ethic and attention to detail. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. MCSE Desktop Infrastructure & Windows 10 Certification and CompTIA A+ & Network Certification. Associates in Computer Science preferred. Minimum Qualifications Education Level required: HS Diploma or equivalent with 5 years relevant experience.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |